In the business world, the one constant we can always depend on is change. Change can take the form of new markets opening up, innovations in tech, the invention of new products, global changes in policy, or a combination of all that and more. In the last two years, the changes we've experienced had everything to do with the Covid-19 pandemic. We all moved to remote work environments, which created an enormous shift in how we connect and communicate, both internally and externally. We've also embraced the ability to research, shop and purchase goods and services online in a way we never have before.

If I were to ask you where you would go to find information about a company you wish to do business with, what would your reply be? If it were the 1990’s you would probably say the Yellow Pages, the early 2000’s a common answer would most likely be a broad statement such as “the internet.” Today? Chances are your reply would be “I’d Google it.” These days having an online presence is no longer optional, it is absolutely vital to a company’s success.

In this new world of remote work and global business opportunities, it is important to remember that extraordinary customer service is still critical to converting leads to customers. Without the traditional face-to-face conversations and free lunches used in the past by sales professionals to make a sale, the new generation relies on the efficiencies of tech to wow customers. An automated virtual receptionist not only provides timely customer service but can also be personalized to create that connection with a lead.  Let's explore exactly what an automated virtual receptionist can do for you.

These days, consumers expect convenience in every purchasing relationship. Depending on their personal preferences (and age) your customers may prefer to call, text, live chat, or email your company. 

We're excited to announce a new Calldrip capability: Perfect Voicemail.

As Thanksgiving quickly approaches, now is the season to express appreciation for ones family, friends, home, health, and various other fortunes of life. Though it is common to count your personal blessings, have you ever considered listing your professional blessings? And more specifically, when was the last time you thanked your sales team, who may likely feel under-appreciated or underutilized? 

How many times have you left a voicemail for a prospective customer and wish you could do it over?  Yes, you can wait and see if you have the option of deleting and re-recording your voicemail, but that's time-consuming. The simple step of leaving the message can also take up valuable time over the course of a day.  

With Perfect Voicemail, you can automatically leave the perfect message every time. 

When a prospect's voicemail starts, you simply press #7 and hang up.  This allows you to  leave the perfect custom pre-recorded message, saving time and increasing productivity. 

If you’re in sales, you already know that you’re about as likely to reach someone’s voicemail as to connect over the phone. 

These days, inbound phone inquiries may be less common than they once were. They’re no less important, though. A qualified inbound call tells you that your lead is serious - so take them seriously.

There are a few things you can do to ensure you respond to inbound calls from your prospect effectively.

On-site optimization ensures that visitors to your website have a seamless experience andcan find information they're looking for. This comes down to good design: beautiful layout, useful white space, clear copy, and functionality.

The crucial element of on-site optimization is what marketers call "conversion optimization."

Conversion optimization is the process of encouraging visitors to take action on your site.How do you do that? By clarifying the action for visitors.