Sales coaching is a proven strategy for improving sales performance. But what are sales coaching techniques that you can actually put into practice? The good news is that sales coaching doesn't need to be difficult or cumbersome. (Plus, the right tools can help!)

Sales coaching is the art (and science) of guiding sales reps to reach their full potential. It's a strategic exercise that can make a big difference in your company's sales performance.

In the opening words of his TED talk, American business magnate Bill Gates declared “Everyone needs a coach.” From professional athletes to CEOs, Bill highlighted the fact that the single common attribute among all high-performing individuals was the fact that they have a coach. Why should sales managers and sales reps be any different? 

As much as we love the efficiency of texting and email when doing business, there are times when a phone call is necessary. Some of those times occur during the sales process. The phone remains one of a salesperson's most effective communication channels, helping them make personal connections with leads and close more deals.

Your sales team is killing it this month. They've received a record number of calls and are scrambling to follow up. You’re thrilled, but you're also wondering, what happened this month to generate all these calls? 

We all know it – collecting consumer data is vital to any business who wants to optimize online lead conversions. So, how can call tracking help?

Even in today's digital world, communication is critical. And even though we're talking to each other more than ever before, communication doesn't seem to be getting better. That's where Conversation Intelligence can help. But what is Conversation Intelligence?

Businesses in the US spent $4.6B on generating leads in 2021; it’s a top priority for marketing and sales leaders. This begs the question: if these leads are so valuable, why does it take the average company 47 hours to respond to a lead - if they respond at all? The truth is that lead response matters. And lead response is most effective when it's fast.

According to Forbes magazine, companies that generate leads on the internet are wasting nearly 71% of them. Why? Because they drop the ball on lead response. Companies work hard to boost close ratios and to generate fresh leads but they overlook the most important aspect, which is taking advantage of the leads they already have.

What is the biggest challenge that today’s companies face? Ironically, it’s possibly the simplest to address: they don’t respond quickly enough to leads.

Call monitoring tools are part of the backbone of any customer service operation. The right call monitoring software enables you to assess interactions, ensure quality, and coach agents in real time. But what exactly are call monitoring tools, and how can they transform your call center into a hub of excellence? Let’s dive in!