How One Small Business Owner Transformed His Customer Service

For Carson Gillett, owner of CG Plumbing, managing customer inquiries while handling complex plumbing work was a daily challenge. His hands were quite literally full most of the day. Whether fixing burst pipes or installing new fixtures, answering calls and website inquiries was nearly impossible.

"I knew there was huge potential for growth," Carson recalls. "We were getting lots of website visitors and inquiries, but being in the field meant I couldn't respond as quickly as I wanted. I needed a way to provide the immediate response that today's customers expect while maintaining our high-quality service standards."

That all changed when he discovered Calldrip's unique website chat widget. Unlike traditional chat solutions that only work while visitors are on the website, Calldrip's system converts web inquiries into ongoing text and phone conversations that continue even after potential customers leave the site.

"What really sold me was how seamless it is," he explains. "When someone visits my website and starts a chat, I get it right on my phone as a text message. I can respond between jobs or during breaks, and the conversation just flows naturally whether I'm texting or calling them back."

What made all the difference for Carson was how Calldrip helped him maintain personal connections with customers even during his busiest workdays. While he prioritizes direct communication whenever possible, the platform provides valuable support when he's deep in complex plumbing work.

"What I appreciate most is being able to stay personally connected with customers throughout the day," he explains. "When I'm troubleshooting difficult issues or handling emergency calls, Calldrip ensures I can still respond promptly without compromising the quality of my work."

"I always thought toolslike this were only for large companies with big budgets," he admits. "But Calldrip is specifically designed for small businesses like mine. The return on investment was clear within the first month."

Calldrip's rapid lead response feature has also transformed how the team handles inbound inquiries. "When someone fills out a form on my website or calls in, the system immediately routes them to our team. No more playing phone tag or letting leads go cold," he explains.

Another game-changing feature has been the easy review collection. After each appointment with a customer, Calldrip sends them a link to leave a review on the Google Business profile. " My online presence has skyrocketed, and the consistent flow of fresh reviews has helped us show up higher in local searches."

The results speak for themselves. In the six months since implementing Calldrip's solution, the business has seen:

• A 300% increase in Google reviews
• Improved search rankings for local plumber keywords
• Higher customer satisfaction due to consistent communication

"What I love most is that I'm not chained to my phone or computer anymore," he says. "Whether I'm underneath a sink or deep in a crawl space, I know every potential customer is being taken care of. The conversations just keep flowing, and the leads keep converting."

For small business owners, Calldrip's innovative approach to website chat has transformed customer communication from a challenge into a competitive advantage. By bridging the gap between website visits and ongoing conversations, it's helping busy professionals stay connected with their customers without sacrificing their core work.

"In this business, you're only as good as your last job – and your ability to land the next one," he concludes. "Calldrip helps me do both."

Ready to transform your customer communication and never miss another lead? Schedule a demo today to see why thousands of businesses trust Calldrip to turn website visitors into loyal customers.