Your marketing team works hard to attract prospects from various digital channels (such as search engines, social media, and ads) and drive them to your website to see what you have to offer. Your web developer also works hard to optimize your website so that visitors are intrigued about your product and fill out a form for more information.  Then, it's your sales team's turn. Are they ready? 

Lead generation is a fundamental part of business success. And successful lead generation is all about being able to convert those leads to customers. To do that well, studies show that you need to respond to inbound leads quickly - within 5 minutes - and create a positive customer experience. An inbound lead call response tool can help you achieve both, and make it easier to convert those leads to paying customers!

Time is money, especially for your sales team. The longer a salesperson waits to contact an interested lead, the less likely they will close the deal. Salespersons who contact potential customers within an hour of receiving a message were nearly seven times as likely to qualify the lead as those who waited to call after an hour. The optimal lead response time is five minutes or less. 

Lead-to-call automation is one of the most important technologies in modern conversational sales. In the simplest terms, lead to call and lead-to-text automation is a process whereby a call is instantly and automatically made to leads as soon as they submit an inquiry.   a relatively new approach that blends tried-and-true relationship-building techniques with technology to streamline the sales process.

Are qualified leads visiting your website but leaving without connecting with your sales team? Are they watching your videos, reading your product information, and maybe visiting your social media channels, but not engaging through your chat function or sending a contact form? Are you struggling to convert from a digital interaction to a personal connection?  They’re interested in your offering, but what’s the missing element that will encourage your leads to engage?

Your business relies on the success of your sales team. They're out there hustling every day to win those sales. But most sales require multiple calls and messages before the close.

Your team is probably already tracking those outbound follow-up calls. But what about those unexpected incoming sales calls? Who handles those? How are they converting? Today’s top-performing sales teams need a process for tracking key metrics related to both outbound and inbound calls.

In the business world, the one constant we can always depend on is change. Change can take the form of new markets opening up, innovations in tech, the invention of new products, global changes in policy, or a combination of all that and more. In the last two years, the changes we've experienced had everything to do with the Covid-19 pandemic. We all moved to remote work environments, which created an enormous shift in how we connect and communicate, both internally and externally. We've also embraced the ability to research, shop and purchase goods and services online in a way we never have before.

In this new world of remote work and global business opportunities, it is important to remember that extraordinary customer service is still critical to converting leads to customers. Without the traditional face-to-face conversations and free lunches used in the past by sales professionals to make a sale, the new generation relies on the efficiencies of tech to wow customers. An automated virtual receptionist not only provides timely customer service but can also be personalized to create that connection with a lead.  Let's explore exactly what an automated virtual receptionist can do for you.