As a tech enthusiast and someone passionate about enhancing customer experiences, I've been thinking a lot about how artificial intelligence (AI) is changing the sales world. While AI offers some amazing tools and capabilities, I firmly believe that the human element in sales remains irreplaceable. We shouldn't let AI run the show entirely; instead, we should use it to make our sales process even better.

I remember when call tracking was just plain vanilla, conventional, and well, a bit uninspiring. But fast forward to today and I'm blown away by how it's evolved. Now, Artificial Intelligence (AI), Customer Data Platforms (CDPs), and improved call tracking techniques are merging to create those unforgettable 'Wow' moments that make customers, like you and me, feel incredibly special. Matching the right sales consultant makes the customer feel connected, and let’s face it more likely to spend money because of these feelings and connections.

After nearly a decade of attending the NADA Show, this year’s event in Las Vegas has reaffirmed its status not just as an annual gathering but as a crucial gauge of innovation within the automotive industry. As an exhibitor, each show serves as a reminder of the industry’s dynamic and challenging nature.

If you have followed my articles, you know that I am a huge fan of technology, when used correctly. I try to avoid pushing Calldrip in my articles as much as possible. However, sometimes there is no way around sharing the features that the incredible team at Calldrip has created.

In the quickly moving world of sales, technology can supercharge your sales and set you apart from your competitors. The adage, "If you're not first, you're last," resonates, especially when responding to digital leads and closing sales. Today, you’ll learn how cutting-edge technologies are assisting in the sales process, emphasizing rapid lead response, AI-driven insights, and SMS for consistent engagement.

In the automotive industry, there's a giant ticking clock that OEMs use to rate every  dealership. This clock starts the moment a customer indicates interest or asks for assistance. OEMs are looking for their dealerships to act on that interest as quickly as possible The phrase "time is of the essence" rings true here. 

Fresh off a business trip to Puerto Rico, a place that charmed me with its people, cuisine, and the region itself, I felt a renewed passion for Calldrip.I'm usually reluctant to boast about our incredible platform, but I feel compelled to share my experiences from training sessions with Puerto Rican partners.

I am Koby Jackson, CEO of Calldrip, a tech enthusiast, and an advocate for enhancing customer experiences within sales. I have always upheld the principle that people buy from people; the human element should always come first. Yes, there is a vital place for technology in our transactions, but it should primarily serve to enhance the customer journey.

To accelerate your sales and achieve remarkable success, you need two crucial elements: speed and information. A faster response time, coupled with the right information and the best responses, improves your chances of converting leads into loyal customers. 

The automotive industry is rapidly changing. One of the key drivers of this change?  Artificial intelligence (AI) and automation. We’re seeing AI and sales automations being used to improve everything from manufacturing to sales and marketing. However, I’m noticing a pattern: these technologies are having a negative impact on our industry, and are not being used correctly.